Second Charge Mortgage UK is part of the Commercial Finance Network that is renowned for leading the way in providing the best financial products to our customers. With more than 20 years of experience in the finance industry, we have spent years developing our infrastructure and processes to ensure that we continue to deliver the best customer service and products available.
We are a specialist broker helping individuals looking for their first home, through to small-to-medium sized businesses and globally operating property investors. So, whatever you need in terms of financial solutions, our huge team of experts will be able to find the right product for your requirements.
As a whole-of-market broker, we have a hugely diverse choice of mortgage options to ensure that we connect our customers with the very best deals possible. We use our 20+ years of experience and knowledge of the mortgage market to assess each applicant on an individual basis to work out the right solution, based on all of the relevant information.
We put our customers at the centre of our business
Our key business objective is to deliver the best possible specialist mortgage broker service in the market. To do this, we build our business model and targets around customer service and you will experience the results of this as soon as you have your first conversation with us.
We have been listening to what our customers want from a broker since we started our company and as a result, we have delivered services that other companies cannot. For example, the WiiN (Where Is It Now?) online portal was introduced because financial product consumers were dissatisfied with the communication methods available from mortgage providers.
The WiiN portal allows us to keep our customers updated on the progress of their application, with vital information such as any tasks that are outstanding or when the expected date is for the application to be completed. This portal is just one of the reasons so many customers looking for financial solutions are completely happy with the service from Second Charge Mortgage UK.
Driven by our company values
Our company values are developed to drive our business forward and continue to deliver an exceptional broker service to our customers. These values are:
- Unprecedented Customer Service
- Working Responsibly and Transparently
- Independent & Whole of Market